This Privacy Policy explains what personal information 1eem collects, why it's collected, how it's used and how it's protected. If you have questions about any part of this policy, please contact the support team before registering.
Six principles that guide how we handle personal data on the 1eem platform, written plainly without legal filler.
1eem only collects personal data that is necessary to operate the platform, verify your identity, process PKR payments through methods like JazzCash and Easypaisa, and comply with anti-fraud requirements. We do not collect data speculatively.
Your personal data is not sold, rented or traded to third-party marketing companies or data brokers. Any third-party sharing is strictly limited to what is necessary to run the platform – payment processors, identity verification providers and fraud prevention services.
Personal data held by 1eem is stored using industry-standard security measures including encryption at rest and in transit. Payment card details are handled by certified payment partners and are not stored in raw form on 1eem servers.
You have the right to request a copy of the data 1eem holds on you, to correct inaccurate information and to request deletion of your personal data subject to legal retention requirements. Requests can be submitted to the support team.
1eem uses cookies and session data for platform functionality, account security and performance monitoring. We do not use cross-site tracking technologies to follow your activity outside of the 1eem platform. Cookie preferences can be managed through your browser settings.
Personal data is retained for only as long as necessary for the purpose it was collected, or as required by applicable legal or financial record-keeping obligations. When data is no longer required, it is securely deleted or anonymised.
1eem operates the online gaming platform available at 1eem.win. This Privacy Policy applies to all personal data collected through the platform, including during account registration, while using games, when making deposits or withdrawals in PKR and when contacting customer support.
When this policy refers to "1eem", "we", "us" or "our", it refers to the operator of the 1eem platform. When it refers to "you" or "your", it refers to you as a registered or prospective member accessing the platform.
When you register an account on 1eem, you provide personal information including your full name, date of birth, email address, phone number and preferred payment method. During identity verification, you may be asked to provide a copy of a government-issued identity document and, in some cases, proof of address. This information is required to comply with identity verification requirements and to process financial transactions.
When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer, card or another supported payment method, the transaction is processed through our certified payment partners. 1eem receives transaction references and payment method identifiers necessary to credit your PKR balance and process withdrawals. Full card numbers and full mobile wallet credentials are handled by the payment provider, not by 1eem directly.
The platform automatically records data related to your gaming activity, including game sessions, bet amounts, outcomes and any bonuses applied. This data is used for account management, responsible gaming monitoring and dispute resolution.
When you access the platform, we automatically collect certain technical data including your IP address, device type, operating system, browser type and session timestamps. This data is used for security monitoring, fraud prevention and platform performance optimisation.
If you contact the 1eem support team via chat or email, we retain records of those communications for account management and quality assurance purposes.
Personal data collected by 1eem is used for the following purposes:
| Purpose | Data Used | Why It's Necessary |
|---|---|---|
| Account registration | Name, email, DOB, phone | To create and manage your account |
| Identity verification | ID documents, address proof | Required before withdrawal processing |
| Payment processing | Payment method, transaction refs | To process PKR deposits and withdrawals |
| Fraud and security | IP address, device data, bet patterns | To detect and prevent fraudulent activity |
| Responsible gaming | Session data, bet history | To support self-management tools and limits |
| Customer support | Communications, account data | To resolve queries and disputes |
| Platform improvement | Anonymised usage data | To improve performance and game selection |
1eem processes personal data on the following legal bases:
1eem does not sell personal data. Data sharing with third parties is limited to what is necessary to operate the platform and is governed by data processing agreements with each partner.
Personal data is shared with certified payment processing partners to facilitate PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and card payments, and to process withdrawals back to your registered payment method. These partners are bound by their own security and data protection obligations.
When identity verification is required, identity document data may be shared with a certified verification service provider. This provider processes your documents solely for the purpose of verification and is prohibited from using that data for any other purpose.
Technical and behavioural data may be shared with fraud prevention and security services to protect the platform and its members from fraudulent activity. This includes sharing data with payment network fraud systems where relevant transactions trigger review.
1eem may disclose personal data when required to do so by a court order, regulatory authority or other legal obligation. In such cases, only the minimum necessary data will be disclosed.
All financial transactions on 1eem are processed in Pakistani Rupees through our certified payment partners. 1eem stores transaction references, payment method identifiers (such as the last four digits of a card or a registered mobile wallet identifier) and transaction amounts for account records, dispute resolution and regulatory compliance.
Full payment credentials – including complete card numbers, JazzCash PIN codes or bank account login credentials – are never transmitted to or stored by 1eem. These are handled entirely within the secure infrastructure of the payment provider you are transacting through.
The 1eem platform uses cookies and similar technologies for the following purposes:
1eem does not use third-party advertising cookies or cross-site tracking technologies. We do not track your browsing activity on other websites. We do not allow third-party ad networks to place tracking cookies through the 1eem platform.
You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform normally.
1eem implements industry-standard technical and organisational security measures to protect personal data from unauthorised access, disclosure, alteration or destruction. These measures include:
While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. If you believe your account has been compromised, contact the support team immediately so that the account can be secured.
Personal data is retained for only as long as is necessary for the purposes described in this policy. In practice, this means:
When data is no longer required, it is deleted or anonymised in a way that prevents re-identification.
You have the following rights with respect to personal data that 1eem holds about you. To exercise any of these rights, contact the support team with your request and your account details.
Request a copy of the personal data 1eem holds about you.
Request that inaccurate or incomplete data be corrected.
Request deletion of your data, subject to legal retention requirements.
Request that processing of your data be restricted in certain circumstances.
Request your personal data in a structured, machine-readable format.
Object to processing based on legitimate interests where it affects your rights.
The 1eem platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe that a minor has registered an account on the platform, please contact the support team immediately so that the account can be reviewed and closed.
If we become aware that personal data has been collected from a person under the age of 18, that data will be deleted and the associated account closed. We take age verification seriously and may request proof of age at any stage of account operation.
Gaming activity data – including session length, bet frequency and amounts – is used internally as part of 1eem's responsible gaming monitoring. This allows the platform to identify patterns that may indicate a member is at risk of developing problematic gaming habits, and to make responsible gaming tools more accessible to those members.
This monitoring is conducted in the interests of member welfare and does not involve sharing your individual gaming data with third parties. If you activate deposit limits, session reminders or self-exclusion through your account settings, these settings are applied based on your account data and are effective immediately across the entire platform.
For more information on the responsible gaming tools available, visit Responsible Gaming.
1eem may update this Privacy Policy from time to time to reflect changes to the platform, how data is processed or applicable legal requirements. When material changes are made, registered members will be notified via email or through a notice on the platform at login.
The updated policy will be published on this page with a revised "last updated" date. Continued use of the platform after the effective date of any update constitutes acceptance of the revised policy. If you do not agree to the revised policy, you should stop using the platform and contact support to close your account.
If you have a question about this Privacy Policy, want to exercise any of your data rights or have a concern about how your personal data has been handled, please contact the 1eem support team. We aim to respond to all privacy-related requests within a reasonable timeframe.
You can also access self-service data management options through your account settings, including the ability to update contact details, configure communication preferences and initiate a self-exclusion or account closure request.
Read the policy, understood your rights, happy to proceed? Create your account, deposit in PKR via JazzCash or Easypaisa and access 700+ games. 18+ only – please play responsibly.